Frequently Asked Questions

Where are you located?

We are located in İzmir, which is the third big city in Turkey.

Do you have an Office abroad?

We haven’t an Office abroad now, but we are planning open an office in London and Berlin.

Do I need visa to come to Turkey?

UK, USA and most of the citizens of Europe do not need a visa to travel to Turkey. You may check visa details here.

How do I get started?

When you decided your treatment plan with us and make your decision for the date of your operation, we are going to arrange your flights details and also which you need every other details for you in Turkey. You don’t have to worry about your transfers, accommodation, check-ups and also your treatment plan.

Where do I book my flights to?

For İzmir: İzmir Adnan Menderes Airport (ADB) and for Istanbul: either Istanbul Airport (IST) or Sabiha Gokcen Airport (SAW)

My flight tickets rescheduled. What should I do?

As soon as possible if you inform us, we can reschedule your transfer and treatment plan.

Do you provide a guarantee for your treatments?

We are a patient satisfaction focused and value driven clinic. In any complication arising from your treatment here at New DioneLife, we cover all of your treatment expenses until you fully recover.

Are transfers included in the package price?

It depends on which package is choosen, also in full package airport VIP transfers are included in the package price as well as all inner transfers related to your treatment.

Do I have to book my own accommodation?

Accommodation in a hotel is included in certain packages.

Is my companion allowed to stay with me at the hospital?

With only double/twin room difference, you can stay with a companion.

When and how do I make payments?

The deposit payment for your treatment is completely enough to book. You can make your deposit payment with a debit/credit card via the provided payment link. You can contact us for more detailed information.

Do I have to pay extra for hospital food?

No. The food is also included during your stay in the hospital (For hospital stay related treatments).

Do I have to decide a certain date right after pre-booking?

No. Once you book your treatment with us, we offer you six months flexibility to decide when you would like to have your treatment. According to the availability of our doctors/dentists, we assist you with your date of operation.

Do I see the doctor before surgery?

Of course. All patients have a consultation with their doctors before the procedure starts and they will discussing the details of their treatment before they make payment and the procedure can begin.

How does Aftercare Service work?

This is one of the most important keys of the health service. We would like to support and assist you even after your treatment is done. We care a lot about you. We have a specific team for this service that is just one call/text away from you. Days, weeks even months after your operation, we will check up on you.

Are your doctors board certified? Do your doctors speak English?

Yes. All of our doctors are board certified and all of them can speak English

What do I need to bring with me when I come to New DioneLife Clinic?

Your medications, prescription, previous or recent test results, previous medical reports if you have any. Some clean and comfortable clothes.

Will you be attending my hospital appointments? What happens at discharge?

We have an English speaking team on the ground that takes you to the hospital/hotel for your check-up appointmentsand also consultation. We also provide all of the information you should have for your post-treatment plan. Our nurse also visits you at your hotel to make sure everything is going well with your recovery between appointments.

Can I get a medical invitation from your clinic?

Yes. As long as you book with us, if medical invitation form is required for your travel, New DioneLİfe can provide you this with your details on it.

When can I start working out again after surgery?

Right after the surgery only small walks are recommended. When you start working out again but starting with light weight sports depending on the patient and the nature of the surgery you can start working out between 3-6 weeks post surgery.

When can I get back to work?

After dental and bariatric treatments you can go straight back to work. Of course every patient is different in their recovery process but after cosmetic surgeries you can start doing light work approximately about 2 weeks post operation.

Do you have ISO certificate?

All of the hospital which our partner have ISO9001 and ISO10002 certificates which accredit us for quality management as well as customer satisfaction management internationally.

Do I have to remove my acrylic nails for surgery?

All acrylic nails and piercings must be removed before surgery so that the patient’s health can be tracked more accurately.

Do I have to quit smoking for treatment?

Avoiding smoking at least one month before and two weeks after surgery is highly recommended. Nicotine and tobacco smoke delay healing and can result in scarring. This is the perfect time to give up the habit.